Our i5 LLC Membership Includes:
*Deliverables vary based on different Memberships outlined as Basic, Premier and Elite services found on i5digital.io homepage. All Memberships include the following deliverables:
Brand – Round 1
- Complete Style Guide
- Social Media Profile Banner Integration (Google My Business, Facebook Fan Page, LinkedIn Company Page, Instagram, Twitter, Pinterest, YouTube and Vimeo may vary with every Member)
Build – Round 2
- HTML5 Mobile Compatible Website*
- Centralized Dashboard with Reports & Analytics
- Google Analytic Integration
- Contact Form
- Social Media integration (based on customer needs may vary)
- Domain Registration/Transfer (if required)
- Website Hosting (up to 5GB data transfer/month & 1 GB of digital storage)
- Social Media Profile Setup (Google My Business, Facebook Fan Page, LinkedIn Company Page, Instagram, Twitter, Pinterest may vary with every Member)
- 1 hour per month of customer support from a Digital Coach to take care of Member needs such as uploading and changing photos, content, blog posts, etc. on Members website
- Unlimited pages (Additional costs may be required based on 3rd party subscriptions and added to Members monthly membership or billed directly to the Member.)
- SSL certificate
- Email Setup and Integration
Optimize – Round 3
- Google and Bing Organic Search Optimization
- Google Maps
- On-page SEO
- Link Building
- Press Releases
- Article Syndication
- Content Writing
- Facebook Paid Ads (Any agreed budget is an additional expense added to the Members monthly Membership or billed directly to the Member.)
- Google AdWords (Any agreed budget is an additional expense added to the Members monthly Membership or billed directly to the Member.)
Broadcast – Round 4
- Directory Listings
- Newsletter (broadcasting only)
- Blog Posting (Posting only)
- Social Media Pushes
- Review Monitoring
Evaluate – Round 5
- 10-month Membership Evaluation
Additional Deliverables for Premier and Elite Memberships:
- Professional Photography (Produces a minimum of 15 – 20 edited images)
- Professional Video (Produces a minimum of a 60-second edited video)
- News Worthy Video (Produces 30 – 60 second news worthy edited videos for the Elite Membership Only.)
i5 LLC ("Company") has agreed to provide to Member the services set forth in the Customer Contract ("Services"). All capitalized terms used herein without definition shall have the meanings set forth in the Customer Contract. In the event of any conflict between any specific terms and conditions in the Customer Contract and these Standard Terms and Conditions, the Customer Contract shall control. The Customer Contract and the Standard Terms and Conditions together shall constitute the "Agreement."
The Monthly Fees, Setup Fee ($500/membership), Video Production Fee (if applicable), Professional Photography (if applicable) 3rd Party Subscriptions Fees (if applicable), Add-On Fees (if applicable) and any other charges or fees for Services ordered by Member are defined, collectively, as the "Fees." Member will be responsible for paying any and all applicable sales and use taxes for the Services. Unless otherwise stated in the Customer Contract, Fees are either added to the Members monthly membership or billed directly (monthly) to the Member at the time the services are provided. The Agreement term shall begin upon execution of a Customer Contract, and upon such execution, Member shall pay the applicable $500 one-time setup fee and the first Monthly Fee as set forth in such Customer Contract. If Member has elected to pre-pay his/her Monthly Fees and/or recurring monthly Fees, such prepayments shall be due upon execution of this Customer Contract and Member will receive a 10% discount on Monthly Membership fees only. All additional Add-On Fees are not discounted and in some cases may still be billed as a Monthly Fee to the Member. Monthly Fees and recurring monthly Add-On Fees shall be due and payable in advance of each calendar month following the contract date. For illustrative purposes only, if Members Customer Contract is dated on the fifteenth (15th) of a month, then Members Add-On Fees (if applicable), and first Monthly Fee shall be due and payable to Company upon signing of the Customer Contract and on the fifteenth (15th) of each calendar month thereafter, Customer shall pay the subsequent Monthly Fees and all applicable monthly recurring Add-On Fees. Alternatively, if the Member has elected to pre-pay Monthly Fees and recurring monthly Add-On Fees, such prepaid Fees shall be due and payable upon signing of the contract. Company shall begin production of the products (the "Licensed Products") ordered by Member in accordance with the specifications set forth in the Customer Contract upon receipt of the Fees. Any amounts not paid within 30 days of the date due will bear a monthly finance charge equal to the lesser of 1.5% of the outstanding balance or the maximum amount allowed by law. In addition, Customer shall be liable for all fees incurred by Company due to payment processing fees resulting from bounced checks, insufficient funds/bank overdraft fees and/or chargebacks.
- Production and Fulfillment.
Process. Production of the Licensed Products will begin upon receipt of the applicable Fees. Included in your purchase price is two (2) rounds of revisions on your Website prior to launch and one (1) round of edits for your Video (if applicable). Edits and revisions shall be limited to and subject to the Company's standard policies and procedures. Requests for additional edits and/or revisions, changes and/or services that fall outside of Company's standard production and fulfillment processes may be subject to an additional charge of: $75/hr for Video edits/revisions/changes, $75/hr website edits/revisions/changes, and $300/hr for services that fall outside of the Company's standard production and fulfillment processes. Member will be required to approve in writing any edit, revision, change, or service request, beyond the included rounds of revisions specified above.
Member Cooperation. Member agrees to timely respond to Company questions and requests. Any delays in Member responses or delivery of Member materials may adversely affect the timing of delivery and quality of the License Products. Materials presented to Member for review shall be deemed accepted by Member unless Company receives Member's comments (if any) within 3 business days. In the event Member repeatedly fails to respond to Company during the production and fulfillment process, Company shall have the right to terminate this Agreement with no further obligation to Member, and Member shall have no right or claim for a refund of any Fees.
Video/Photo Scheduling and Consents (IF APPLICABLE). Member shall have the right to reschedule up to two times the date and time of the Video/Photo shoot by providing at least 48 hours advance notice. If Member fails to give the required notice, or is not available at the scheduled time (i.e. without the required notice), Member shall pay a $200 cancellation/rescheduling fee for each such cancellation/rescheduling. Member is responsible for obtaining all permits, consents and approvals required to film Member, its location and any other items, logos or people appearing in the Video and Photos to be taken by Company and to permit the use of such Video and Photos in accordance with the terms herein. Member is entitled to shooting at one location and inclusion of one i5 LLC music track. Additional charges may apply for shoot locations outside the continental US (i.e., international, Alaska or Hawaii).
- Licensed Rights; Aftercare.
Grant of License. Provided that Member has paid all Fees and subject to, and for so long as, Member makes timely payments of all other applicable Fees, Company grants Member the non-exclusive worldwide right (the "License") to exploit the Licensed Product throughout the world. Upon termination of the Agreement and/or Member’s failure to make timely payments under this Agreement, Member's License shall terminate. For the sake of clarity, Member shall have no right to the source code of the Licensed Products (including but not limited to the Website). Member acknowledges and agrees, as between Member and Company, that except for content and images provided to Company by Member, all copyrights and other intellectual property elements and rights contained in or displayed in the Licensed Products (collectively, the "Company IP"), including without limitation design elements, templates, images, scripts, story lines, sound tracks, tag lines, and "look and feel," object code, source code, and mobile application functionality, music or video, video footage, still photos, still photography elements created or owned by Company (e.g. Company stock footage or photography), or under license and included in the Licensed Product, search engines, Java applets, toolbars and ActiveX controls are owned exclusively by Company. The incorporation of any Member Materials into any Licensed Product in no way will affect Company's continued and separate copyright ownership in the Licensed Products, and Company's ownership will not merge with Member's ownership of the Member Materials nor deprive Company of its copyright ownership. Company retains its rights to such Company IP for use by Company in any manner Company determines, subject to Member's License to use the Licensed Product pursuant to the terms and conditions herein. Member shall not have the right to use the Company IP except as incorporated as part of the Licensed Product as a whole (for example, Member shall not have any separate right to use any components or source code except in connection with the Licensed Product). Member agrees not to reverse engineer any source code or other element of the Licensed Product or otherwise use or allow others to use the Licensed Product in any manner other than as specifically permitted herein. Member hereby agrees that Company may use the Licensed Product, including but not limited to any materials or content provided by Member, for Company's marketing and promotional purposes. Member further acknowledges and agrees that Company shall have the right include its logo and other attribution information on Member's Website, Video and other Licensed Products as determined by Company in its sole discretion.
Aftercare. Member is entitled to Aftercare, such Aftercare services shall be limited to basic services which can either be performed by the Digital Coach and Web Team or are otherwise basic modifications to the Website. Aftercare includes time spent consulting with the Digital Coach, as well as Digital Coach and Web Team time spent on site functionality, the changing of photographs, modifications to text on a page, and similar services. Aftercare includes creation of additional web pages, creation of copy or other content for the Website, re-editing of Video, Photoshopping or editing of photography and creative design work. The Member is entitled to 60 minutes of Aftercare per month. Any unused Aftercare included in a Customer Contract does not rollover or accumulate month to month. Aftercare charges in excess of that provided in the Customer Contract shall be charged to Member at Company's rate of $75/hr.
- Legal disclaimers.
Member shall be responsible for timely notifying Company of any copyright, legal notices or disclaimers that Member requires to be included in the Licensed Product.
- Representations & Warranties.
Member represents and warrants that Member is the true owner or rightful lessee of Member's locations, and that Member has the right to authorize the production and distribution of the Website, Video and Photography, and Member has the right to include Member's business and all of its signage and appetences therein, and all individuals included therein at Member's business, in all media throughout the world in perpetuity. Member shall be responsible for obtaining all necessary consents and approvals (including without limitation with respect to Member provided content and materials) but excluding assets provided by Company. Member represents that Member is authorized to allow entry to Company and its contractors or subcontractors (collectively the "Producers") to record the Video and Photography. Member hereby grants permission to Producers to enter upon and use the property with personnel, and equipment for the purpose of taking video recordings, motion pictures, still photographs and sound recordings in, on and/or of the property, including without limitation, all people, animals, automobiles and any other objects on the property. In the event any agents, representatives or other persons associated with the Member participates in the Video or the Photography, Member, on behalf of itself and any such agents, representatives and persons, hereby unconditionally grants and releases to Company the irrevocable and perpetual right (but not the obligation) to use throughout the world such persons' name, voice and/or likeness, in the Website, Video and Photography, as well as in any derivative content created by Company or any of its licensees, assignees, affiliates. Member, on behalf of itself and its agents, representatives and associates, hereby releases Company, its successors, assignees and licensees from any and all claims and demands arising out of or in connection with any such uses including, without limitation, any and all claims for invasion of privacy, infringement of any right of publicity, defamation (including libel and slander) and any other personal and/or other property rights, and Member agrees that it shall not now or in the future assert or maintain any such claim against Company, its successors, assignees and/or licenses. Member understands and agrees that ownership of the Website, Video and Photography is vested in Company and licensed to Member because Company subsidizes its production costs.
Member further represents and warrants to Company that (i) Member's performance hereunder will not cause a material breach of any agreement to which it is a party; (ii) Member has the right and authority to enter into this Customer Contract and perform the obligations herein and the signatory for Member is at least 18 years old and has the right and authority to bind Member to this Customer Contract; (iii) Member will at all times comply with all applicable laws and regulations; and (iv) Member will not provide to Company, and Member's Website will not contain, any content that is illegal, obscene, pornographic or otherwise offensive in nature. Member represents, warrants and covenants that, to the best of Member's knowledge, none of the Member Materials infringe or violate any copyright, patent, trade secret, contractual right of any third party, or any other third-party right.
Company represents and warrants that: (i) Company's performance of the services hereunder will not breach any agreement Company has with another party; and (ii) Company shall comply with all applicable laws and regulations in its performance of the Services hereunder. Company represents that it has the right to grant to Member the intellectual property rights set forth in Section 4 above and that except for any "Member Materials" (i.e., materials supplied by Member, Member's own Members or their agents or principals to Company for inclusion in the Licensed Product) no portion of any Licensed Product shall, to the best of Company's knowledge, infringe or violate any copyright, patent, trade secret or contractual right of any third party, or any other third-party right.
Company agrees to defend, indemnify and hold Member and its directors, officers, employees and agents harmless from and against all claims, defense costs (including reasonable outside attorneys' fees), judgments and other expenses arising out of (i) any breach of the Agreement by Company (except as otherwise expressly provided in Exhibit A (Service Level Agreement)), including but not limited to breaches of the representations made herein by Company, and (ii) any claim that the Licensed Product violates the copyright or any other intellectual property right of any person (except to the extent that such claim relates to Member Materials or a breach of any representation or warranty by Member). Member agrees to defend, indemnify and hold Company and its directors, officers, employees and agents harmless from and against all claims, defense costs (including reasonable attorneys' fees), judgments and other expenses arising out of (a) any breach by Member of the Agreement, (b) the use, display, public performance reproduction, distribution of the Licensed Product by Member or Member's assigns, licensees or any party to whom Member delivers the Licensed Product (except to the extent that such claims are covered under Section 7(ii) of this above), and (c) any modifications to the Licensed Product made by Member.
- Limitation of Liability.
Company's liability under this Customer Contract shall be limited to the total amounts paid by Member to Company in the aggregate during the twelve month period prior to the date the cause of action arose, and neither party shall be liable for any special, indirect, exemplary, incidental, punitive or consequential damages, including without limitation, lost profits or business or damages arising (whether in contract, tort, strict liability or otherwise) out of the Agreement even if it has been advised of the possibility of such loss or damage. Any cause of action arising out of or related to the Services or Licensed Products must be commenced within one (1) year after the cause of action accrues; otherwise such cause of action shall be permanently barred.
Upon termination, Member shall have no further use of the Licensed Products, nor shall Member receive a refund for any Fees paid.
EXCEPT AS EXPRESSLY PROVIDED IN EXHIBIT A, MEMBER ACKNOWLEDGES AND AGREES THAT COMPANY'S SERVICES ARE PROVIDED TO MEMBER ON AN "AS IS" BASIS, AND COMPANY DISCLAIMS ANY AND ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW. THERE IS NO WARRANTY THAT THE LICENSED PRODUCTS OR SERVICES WILL BE ERROR FREE, WILL BE ON TIME, WILL OPERATE WITHOUT INTERRUPTION, WILL BE COMPATIBLE WITH OR IS SUPPORTED BY ALL OPERATING SYSTEMS AND/OR INTERNET BROWSERS, WILL FULFILL MEMBER'S PARTICULAR PURPOSES OR NEEDS OR MEET ANY LEVEL OF SALES, PURCHASES, CLICKS, LEADS OR OTHER PERFORMANCE METRIC. COMPANY MAKES NO WARRANTY AS TO STORAGE OF MEMBER MATERIALS AND SHALL NOT BE RESPONSIBLE FOR ANY LOSS OF OR DAMAGE TO MEMBER MATERIALS. TO THE EXTENT THAT COMPANY CANNOT DISCLAIM ANY SUCH WARRANTY AS A MATTER OF APPLICABLE LAW, THE SCOPE AND DURATION OF SUCH WARRANTY WILL BE THE MINIMUM PERMITTED UNDER SUCH LAW.
- Other Terms.
Company is acting solely as an independent contractor and not as an agent, partner, joint venturer, or employee of Member. Where agreement, approval, acceptance, or consent by either party is required by any provision of the Agreement, such action shall not be unreasonably delayed or withheld. If any term, provision, covenant or condition of the Agreement is held by a court of competent jurisdiction to be invalid, void, or unenforceable, the remainder of the provisions shall remain in full force and effect and shall in no way be affected, impaired or invalidated. A waiver by either of the parties hereto of any of the covenants, conditions, or agreements to be performed by the other shall not be construed to be a waiver of any succeeding breach thereof or of any covenant, condition, or agreement herein contained. Neither party shall be liable to the other for delays to the other or failures to perform (other than with respect to confidentiality and payment obligations) under the Agreement if the delay or failure is caused by shortage of labor, labor disputes, war, act of enemies, riots, insurrection, civil commotion, federal, state or municipal action, statue ordinance, or regulation, fire, flood, earthquake, accident, storm, explosions, acts of God, the inability to obtain essential materials, services or other resources, or other causes beyond the party's reasonable control ("Force Majeure"). If after payment of any Fee, Company in its sole good faith discretion determines not to proceed with production of the Licensed Product, then Company may terminate the Agreement.
Member may not assign this contract without the written consent of Company.
Member acknowledges that Company may suffer great harm from misuse of the Licensed Product or Company IP licensed hereunder, and accordingly Member agrees to take reasonable precautions to prevent such misuse by Member. Company may seek injunctive or other equitable relief against the breach or threatened breach of this Customer Contract regarding material, uncured misuse of Company IP, in addition to any other legal remedies that may be available. Member's rights and remedies in the event of a breach of this Customer Contract by Company shall be limited to the right, if any, to recover damages in an action at a law and Member shall not be entitled to any equitable relief to restrict or interfere with Company's rights pursuant to this Customer Contract.
The Customer Contract and the Standard Terms and Conditions (including all Exhibits) constitute the entire agreement between the parties with respect to the Services and supersedes all prior or contemporaneous agreements or representations of the parties, whether express or implied, oral or written, with respect to the subject matter hereof. Accordingly, Member shall not rely on any representations or warranties that are not expressly set forth in the Agreement. No change, waiver, or discharge hereof shall be valid unless it is in writing and is executed by both parties.
From time to time Company may adjust it business practices and/or amend or modify these Standard Terms and Conditions. The revised Standard Terms and Conditions shall be posted on Company's Website and/or sent to Member. Member agrees to maintain a current and operational email address on file with Company and Member further agrees that any correspondence or notification sent by Company to the email address that Member has on file with Company, shall be deemed delivered. Member acknowledges and agrees that Company may from time to time send surveys and other marketing-related correspondence to Member via electronic or standard mail, and that Member may opt-out from receiving such correspondence in the future. In addition, Member will be liable for any attorneys' fees and costs (including collections costs) if Company takes any legal action to enforce the Agreement. The laws of the State of Wisconsin (excluding the laws and principles with respect to conflicts of law) govern the Agreement. In connection with any dispute or claim arising out of or in connection with the Agreement, Member and Company agree exclusively to arbitrate such dispute before a single arbitrator mutually agreed upon by the parties, under the auspices of Judicial Arbitration and Mediation Services (JAMS). If the parties are unable to agree upon an arbitrator, the parties agree to the designation of an arbitrator by JAMS. The arbitration shall take place in Madison, Wisconsin or in the office of JAMS closest to that city. The arbitrator shall apply Wisconsin law. The arbitrator's award will be final and non-appealable, and judgment may be sought thereon in any court with jurisdiction. In the event that arbitration is necessary, the prevailing party shall have its costs associated with the arbitration, including its reasonable attorneys' fees, paid by the other party. Any dispute resolution proceedings will be conducted only on an individual basis and not in a class or representative action or as a named or unnamed member in a class, consolidated, representative, or private attorney general action unless Member and Company agree to do so in writing. The terms and conditions of this Agreement may not be modified or amended other than as set forth in this paragraph or by a writing signed by an authorized officer of Company.
Any notice to be given by Company to Member may be effected by email as set forth above, or either party may send notice to the other party via certified or registered mail, postage prepaid, return receipt requested, or by first class mail postage prepaid and email, in either case addressed to Member at the address on the Customer Contract, or to Company as follows: i5 LLC., 583 D’onofrio Drive, Suite 1011, Madison, WI 53719, Attention: General Counsel. Notice shall be deemed given upon receipt or, if sooner, three (3) days following deposit in the U.S. mails. Each party may change its address by written notice given in accordance with this paragraph.
i5 LLC agrees to honor and not increase the Monthly Fee rate quoted on this page for the term of this Agreement.
Exhibit A - Service Level Agreement
This Exhibit A is subject to the terms of and is hereby incorporated by this reference to the Agreement. The terms of this Exhibit A shall control if there is a conflict with the terms of the Agreement.
- Service Level Agreement (SLA). The hosting of the Website (the "Hosting Services") by Company will meet the Performance Objective set forth in Section 2 below. Failure by the Company to meet this SLA will result in the issuance of a credit to Member in accordance with Section 3 below.
- Performance Objective. During the term of the Agreement, Company will provide uptime hosting of the Website of 99.8% ("Hosting Uptime") of available time. Total Hosting Uptime shall be solely determined by Company and shall be calculated on a monthly basis. For purposes of calculating such Hosting Uptime, the service interruptions caused by the following shall not be included:
a. periodic scheduled maintenance or repairs Company may undertake from time to time;
b. changes to the Licensed Products or Services requested by Member;
c. errors caused by Member from custom scripting or coding;
d. outages that do not affect the appearance of the Website but merely affect access to the Website such as FTP and email;
e. causes beyond the control of Company or that are not reasonably foreseeable by Company;
f. problems with Member's domain registrar;
g. suspension of the Services by Company in accordance with the Agreement; and
h. outages related to the reliability of certain programming environments.
- Remedies for Service Outages:
a. In the event Member requests a credit and Company determines that it has failed to meet the Performance Objective, then Company will issue to Member a credit to be applied towards the next monthly invoice for Hosting Services provided under the Agreement, equal to 5% of the recurring Monthly Fee associated with such Hosting Service.
b. Any claims for a credit pursuant to this Section 3 shall be made by Member within thirty (30) days after the alleged failure to meet the Performance Objective and will be made to Company's customer support organization via email or any other mutually agreed upon means. Claims made thirty (30) days after the event will not be eligible for any of the remedies described in this Exhibit.
c. Credits shall only apply to Hosting Services and will not apply to any other Service provided by Company. Member's account will not be credited more than once per month under this Exhibit. Member's sole and exclusive remedy, and Company's sole and exclusive liability, in the event Company fails to meet the Performance Objective in Section 2 above, shall be to receive a credit in accordance with the terms of this Section 3.
Madison, WI 53719, USA